Our commitment to accessibility

What We Are Working Toward

We are building this site toward the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. That is the standard we hold ourselves to, and we are not there yet.

In August 2026 we reviewed this website page by page against that standard and measured the results. The review found real barriers. We would rather publish that list than claim a level of conformance we have not earned, so it is below — plainly, with no excuses. This site has not been independently certified against any accessibility standard, and we do not claim that it has.

Barriers We Know About and Are Fixing

• Our forms do not tell screen readers when something goes wrong. If a field has an error, nothing is announced — you may not know the form failed to send. This is the one we are fixing first, and until it is fixed, please call us instead.
• Some colours are too faint to read comfortably. Our main buttons, the grey hint text inside form fields, and our red error messages all fall short of the contrast we are aiming for.
• The mobile menu does not release keyboard users. When it is open, the Escape key does not close it, and the Tab key can move to links hidden behind it.
• Blog posts are hard to read in evening mode. The dark theme does not reach article text, so it stays dark on dark.
• Form fields do not support autofill. Your browser cannot offer your saved name, phone, or email, so every field has to be typed by hand.
• One field on the housing application has no label. The box where you can describe your gender in your own words is unlabelled, so a screen reader cannot say what it is for.
• A few animations still run when reduced motion is on. Most of the site respects that setting. Two animated sections do not yet.
• Some photo descriptions are wrong. Every image has a description for screen readers, but on several of our program photos that description does not match what the photo actually shows. We are rewriting them against the images.
• Headings are out of order on one page, and the headline on our homepage is not in the page code until scripts finish loading.

We update this list as items are fixed and as new ones are found. If a barrier you rely on is missing from it, tell us and we will add it.

What Works Today

These were checked and measured, not assumed:

• A “Skip to Main Content” link appears on the first Tab press of every page.
• Pages can be navigated by keyboard with a visible focus outline — the mobile menu is the exception noted above.
• Page structure is marked up for screen readers, with labelled navigation and working breadcrumbs.
• Every meaningful image carries alternative text.
• Form fields are sized so phones do not zoom in when you tap them, and every field except the one named above has a label.
• Most animations, including all scrolling effects, stop when your device has reduced motion turned on.

Tell Us About a Barrier

If something on this website stops you, we want to hear about it — including anything not on the list above. You do not need to know the technical name for it. Telling us what you were trying to do and what happened is enough.

Email admin@newstepsilp.com or call (431) 444-2114.